Published on 27 May 2022


sc france transit srl


Position Requirements:

  • Must be detail-oriented and have ability to multi-task.
  • Ability to be efficient and productive in a luxury, fast-paced environment.
  • Must have enthusiasm and possess excellent customer service skills.
  • Must possess basic math skills.
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Excellent communication, listening and computer skills.
  • Must be a team player.
  • Must have weekend availability.
  • Be on time for shift and maintain consistent, regular attendance record;
  • Properly open and close spa each day according to Standard Operating Procedures.
  • Accurately book, change and cancel spa appointments.
  • Acknowledge and greet everyone who enters and leaves the spa.
  • Ensure that the check-in, check-out and payment process is handled in accordance with company policy.
  • Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
  • Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
  • Familiarity with Spa Booking Softwares.
  • Answer the phone promptly and use the guest’s name throughout the phone conversation;
  • Operate phone system accurately and efficiently.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Maintain eye contact when addressing external and internal guests;
  • Develop professional and personalized relationship with regular guests.
  • Handle guests’ questions and concerns promptly, professionally and courteously.
  • Maintain complete confidentiality in all guest matters in accordance with company policy.
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
  • Maintain a clean; safe, fully stocked and well organized work area.
  • Ensure adequate stock of supplies and equipment; inform management when stock is low.
  • Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Ability to perform the duties of the Retail Consultant as needed.
  • Assist in all areas of spa operation as requested by management.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention. 
  • Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales OR.
  • Minimum of 1 year of employment within a Hotel environment or Spa; 
  • Good appearence and smileing attitude;
  • Attractive salary;
  • Working in a luxury and peaceful environment;