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Published on 19 Apr 2022

IT Service Desk Analyst with GERMAN

Sales Consulting

Description:


KEY COMPETENCES:

  • Good verbal and written communication skills;
  • High customer orientation and emphasis;
  • Readiness to learn and change;
  • Methodical and structural working approach;
  • Active listening;
  • Go-to attitude also in time of higher workload;
  • Analytical skills and problem-solving skills;
  • Quality orientation and solving problems sustainable;
  • Team player;
  • Being honest and engaging.




Responsibilities:
  • Prioritizing and categorizing inquiries;
  • Respond to internal customer support requests by following the agreed procedures;
  • Analyzing and prioritizing of Incidents/Service Requests in alignment with the user/internal customer;
  • Accept calls in German and English language;
  • Research questions and solutions using available information resources and advise user on appropriate action;
  • Remedying of Incidents/Service Requests within agreed Service Levels;
  • Dispatch Incidents/Service Request to the 2nd level support teams and hustle them on behalf of the affected user;
  • As part of a global support team ensuring compliance to Information Security guidelines and regulations.
Requirements:

YOU BRING THESE SKILLS, EXPERIENCE & EDUCATION:

  • Fluent German language skills are mandatory;
  • English level: B1/B2;
  • Good knowledge of PC hardware and software;
  • Understanding of IT-Service management processes and handling them in a Ticketing system;
  • Miscellaneous IT skills: Windows OS (7 and above), Windows advanced troubleshooting, MS Office 2010 and O365, Remote support tools;
  • 1 year of experience working in a similar service desk role is desirable;
  • Internship in IT or similar experiences is a plus;
  • Enthusiasm for continues learning and interest in the latest technologies.




Benefits:


WE OFFER:


  • A new and challenging work experience;
  • You are part of a big international network with sustainable growth acting in a local team;
  • Various IT teams in Cluj (Digital Workplace, Network, Salesforce) that provide us the perfect IT environment;
  • Personal development opportunities;
  • You’ll be exposed to a global team and world-wide culture;
  • We encourage and support career growth and development;
  • Part of a multifunctional Service business with complex roles and the mission to continuously improve newly established processes;
  • Young IT team with a lot of experience and a lot of future growth projects ahead.

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