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Published on 04 Nov 2022

Desktop Support Engineer

ESP Global Services

Description:

On-site desktop support engineers

While ESP Global Services celebrates its 30th anniversary, we are also pleased to launch an innovative list of expert, IT support solutions across Europe for a world-leading technology manufacturer that also works in various industrial sectors.


ESP is a provider of IT support services and infrastructure solutions that supports customers around the world 24/7, but we pride ourselves on being able to provide our customers with a service that feels truly local.


We are recruiting more IT engineers on site throughout Europe, but we are specifically looking to recruit 6 desktop support technicians working in the Bucharest area of Romania.


This is a great opportunity for those working as an IT or infrastructure technician, L1 or L2 desktop support engineer, field service engineer, IT support, or as a Service Desk analyst.

  

You'll be part of a creative, collaborative, and stimulating culture while working from the cloud to the customer, providing the best user experience.

  

We hire immediately and ensure a fast process and response. Apply now and a member of our talent acquisition feature will contact you to guide you through the process.

Responsibilities:

Key responsibilities include:


  • Experience in installing, troubleshooting, and fixing hardware problems in desktops, printers, laptops, and other computer peripherals.
  • Knowledge in PC interruption/remediation, including basic windows operating system administration.
  • Providing field support for your IT infrastructure, which includes troubleshooting hardware, software, operating system issues, and fixing issues without affecting/violating the hardware warranty or customer security compliance requirements.
  • Experience or ability to follow installation instructions, in installing and troubleshooting desktop applications.
  • "Smart Hands" support for peripheral and network hardware, including but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, server shelves, multi-port data termination panels, all under the "Smart Hands" capability is supported by the company, however support is available from a remote technician.
  • Basic knowledge of the enterprise's LAN and WAN settings and concepts. The ability to perform Smart Hands tasks as part of instruction-based activities at locations.
  • Experience with anti-spyware and anti-virus software.
  • Knowledge of TCP/IP, DNS, DHCP, VPN and RDP networks.
  • Ability to lift/move computer equipment weighing up to 50 pounds (25kg)
Requirements:

Skills and experience:


  • (Two plus) 2+ years of experience in providing technical support up to the level of executive management
  • Diploma in Electronics and Certification CompTIA A+. A "Client's" specific technician certification program will support during the transition.
  • Ability to troubleshoot problems with systems and networks using good deductive reasoning skills within the "Smart Hands" ability.
  • Good written and oral communication and communication skills with people, clients and management.
  • Ability to work with deadlines and complete tasks on time.
  • Aware of the ITIL process of incident, modification, issue, service request and related activities such as reserve stocks and buffer stock management
  • Ability to work independently
  • Enthusiasm for learning that inspires others and promotes lifelong learning
  • Knowledge of the latest technologies and solutions
  • Be proud of the work they do and follow the strict standards we would expect.

  

Desirable:


  • Knowledge of Active Directory
  • Knowledge and experience of tablet support
  • Knowledge and experience of implementing the software and operating system using tools.
  • Knowledge of wireless networks
Benefits:

Opportunities for development and exposure:

Asset implementation and lifecycle: Create a seamless user experience and PC refreshes, new employees, PC lifecycle (recovery and decomposition) and during incident resolution, software/hardware outage fix.


Solutions for the customer experience: It directly provides a "face" for IT that solves all questions and requests, providing an exceptional service experience with a mix of technical and soft skills.


Last Mile Support / Smart Hands: Exposure, as needed, to support with data center requests, executive support, and delivery of "events and conferencing" services to all sites within the scope of the IT Event Services team to minimize business interruption and ensure continuity of service.

  

We offer a competitive salary and a culture of variety, progression and continuous learning in our business.

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