Publicat pe 23 Feb 2022

Airbnb Resolution Customer Agent French& English(Remote)

TELUS International

Descriere job:

Are you looking for a great career and a place to shine?

Join us as a Resolution Customer Agent on our Airbnb project!

We are looking for French and English colleagues that can work from home, in any city/town in Romania!




As a Resolution Customer Agent for Airbnb:

  • You will provide support for complex situations that are happening while a reservation is active.
  • You will use your negotiation skills and make the best decision in a short time, delivering the outcome with soft skills.
  • You will use critical thinking and a high level mediation skills.
  • You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and strong brand to serve modern society.
  • You’ll be the face of some of the world’s top brand!


Your profile:

  • Ability to write and speak fluently, clearly and concisely in French and English
  • Availability for a full-time schedule, in shifts covering 10:00 - 00:00, Monday - Sunday, 5 days/ week
  • Previous customer support experience is mandatory
  • Excellent problem-solving abilities
  • Empathetic and can communicate in a caring and friendly manner
  • Strong time management skills and motivation to exceed expectations
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Strong team spirit with passion and drive to help users and deliver the best in customer service.
  • High level of mediation and composure

  • Stable job - permanent labor contracts
  • Above-average fixed salary, performance bonuses
  • Monthly meal tickets
  • Gym subscriptions reimbursement, after the trial period
  • International career - paid training and international career opportunities
  • Multilingual exposure - improve your spoken and written language skills
  • Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
  • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
  • Private medical insurance coverage
  • Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more